Reports To
Manager of Mental Wellness
Saulteau First Nations Mission
We strive to be the Best Governed Nation, one that is proud, culturally strong, and self-sufficient. As stewards of the land, we will ensure that the best sustainable practices are followed, now and in the future. We remain proudly determined.
Job Purpose
The Medical office assistant (MOA) supports the Mental Wellness team by performing a wide variety of clerical and administrative tasks. These include, for example, scheduling appointments, word processing, bookkeeping, accounting, photocopying, filing, answering the phone, and correspondence.
Duties and Responsibilities
Health Care Administration
- Answer the phone, schedule and confirm medical appointments, greet patients, receive and communicate messages.
- Use health software, and other computer applications, to book appointments or prepare documentation.
- Use a computer to prepare, key in, edit, and proofread medical records, reports, articles, case histories and correspondence from machine dictation, shorthand and handwritten notes.
- Create reports, invoices, financial statements, letters, case histories and medical records.
- Assist patients in completing health history and intake forms.
- Transcribe, from handwritten notes, electronic dictation, or oral instructions.
- Performs medical related invoicing (billing), or insurance submissions or claims.
- Processes payments, bank documents, and accounts receivable.
- Set up and maintain records management systems. This includes classifying and coding electronic, and hardcopy files.
- Operate office equipment; this includes voice mail messaging systems, photocopiers, fax machines, and document scanners.
- Keep examination areas clean, orderly, and stocked with supplies.
- Take patients in and out of examining rooms and clean the room between the patients.
- Use word processing, spreadsheet, database, and presentation software to prepare medical documentation.
- Perform other clerical and administrative functions. This might involve, for example, ordering and maintaining an inventory of supplies.
Qualifications and Skills
- Medical Office Assistant Certification.
- 3-5 years health care experience in a hospital or clinic setting
- First Aid, CPR-C.
- Experience working within in a First Nations community is an asset.
- Emergency and triage training.
- Honest, trustworthy, respectful, and compassionate.
- Possesses cultural awareness and sensitivity.
- Ability to build trust, serve as a positive role model and maintain confidentiality.
- Valid BC Driver’s License.
- Ability to pass a Criminal Records Check.
The ideal skills and characteristics for this role are:
- Ability to maintain patient confidentiality.
- Excellent oral and written communication skills.
- Exceptional organizational and time management skills.
- Ability to maintain accuracy while doing multiple tasks or working under pressure.
- A mature attitude toward the human body, wellness, and disease.
- Ability to follow directions closely and accurately.
- Ability to establish a professional relationship with patients and ensure that they have confidence in you.
- Ability to deal effectively with the difficult behaviors that can sometimes be shown by people in distress.
- Ability to work independently or as part of a team.
Work Conditions
- Work is performed primarily in the office with hours of work set as 8:00 a.m. to 4:30 p.m. Monday through Thursday.
