Reports To
Manager Linda Krystina Housing Society; Safe House, Outreach Services
Linda Krystina Housing Society Mission
We are a non-profit charity providing emergency shelter and support services for women, with or without children, who are fleeing intimate partner violence and abuse. As a vibrant and collaborative community, we are seeking exceptional, mission-driven individuals to join our team and help us grow as we work toward ending intimate partner violence. This role is responsible for delivering services that provide short-term protective accommodation and outreach support on an emergency, crisis-intervention basis, primarily to high-risk women and children. The position combines front-line crisis response with program facilitation to support client safety, empowerment, and personal growth.
Job Purpose
The Crisis Intake and Outreach Worker with a Program Facilitation Component is responsible for providing front-line, client-centered support to women experiencing crisis, vulnerability, and complex life challenges. This position serves as a critical point of contact for women seeking assistance, ensuring timely intake, assessment, and connection to appropriate supports and resources. Working within a low-barrier, trauma-informed framework, the worker builds respectful, trust-based relationships while addressing immediate needs related to safety, housing stability, health, and overall well-being.
In addition to crisis intake and outreach responsibilities, this role includes the development and facilitation of targeted programming designed to support women’s personal growth, stability, and empowerment. The worker engages clients through structured and informal interventions, promotes harm reduction principles, supports case planning, and collaborates with internal teams and external service providers. The position requires sound judgment, strong communication skills, and the ability to respond effectively in dynamic, high-stress environments while maintaining professional boundaries, ethical standards, and confidentiality.
Duties and Responsibilities
- Provides front-line, client-centered support to women experiencing crisis, vulnerability, and complex life challenges.
- Engages women using a low-barrier, trauma-informed, and harm reduction approach.
- Establishes respectful, trust-based relationships to support client safety, stability, and well-being.
- Assesses immediate and ongoing needs, including safety, housing, health, and social supports.
- Conducts outreach, client engagement, and follow-up to promote continuity of care and service access.
- Develops, implements, and facilitates targeted programming that supports women’s personal growth, empowerment, and life skills development.
- Supports case planning, goal setting, and collaborative problem solving.
- Knowledge of low-barrier service delivery, harm reduction principles, trauma-informed practice, substance use issues, mental health concerns, domestic violence dynamics, and the unique challenges faced by marginalized women.
- Ability to maintain professional boundaries with women clients while applying personal self-care strategies to sustain effectiveness and emotional resilience.
- Ability to manage conflict effectively, maintain calm and tactful composure under challenging circumstances, and adapt approaches in dynamic or high-stress environments.
- Ability to plan, implement, and evaluate targeted programming for women impacted by domestic violence, trauma, and social instability.
- Ability to work independently and collaboratively within culturally diverse environments while maintaining the highest standards of ethics, professionalism, and confidentiality.
- Strong verbal and written communication skills across a range of technologies and professional contexts.
- Ability to respond effectively to conflict, crisis situations, and aggressive behavior using non-violent crisis intervention and de-escalation techniques.
- Commitment to maintaining current knowledge of emerging issues, best practices, and resources relevant to women-centered services.
- Works collaboratively with internal teams and external service providers to coordinate care and referrals.
- Maintains accurate, timely documentation and professional records.
- Demonstrates sound judgment, adaptability, and the ability to respond effectively in dynamic, high-stress environments.
- Maintains professional boundaries while upholding ethical standards and confidentiality.
Ideal Qualifications
- Undergo and maintain a satisfactory Vulnerable Sector Criminal Record Check
- Valid Class 5 Driver’s License and access to a reliable vehicle
- Maintain a clear and current driver’s abstract
- First Aid – Level C with CPR Baby Safe certification
- Mental Health First Aid certification
Required Qualifications
- Suicide Prevention Training
- Cultural Competency Training
- Addictions & Substance Use Training
- Previous experience in program development and facilitation
- Food Safe certification
- Crisis Prevention and Intervention Certificate (non-violent crisis intervention)
Ideal Skill Knowledge
- Strong verbal and written communication skills.
- Proficiency in operating office equipment, including computers and related technologies.
- Physically able to perform the duties required in a safe house and outreach environment.
- Basic knowledge of mental health diagnoses, medications, treatment options, and support resources.
- Proficiency in operating office equipment, including computers and related technologies.
- Basic knowledge of mental health diagnoses, medications, treatment options, and support resources
Work Conditions
- Work is primarily in a safe house environment and community outreach settings. Exposure to clients experiencing crisis, trauma, and complex social challenges. May encounter unpredictable, high-stress, or potentially aggressive situations requiring de-escalation and non-violent intervention.
- Work may involve travel to community locations, client homes, or service agencies.
- Requires adherence to strict safety protocols, risk assessments, and security procedures in both residential and outreach settings.
- Interaction with women who may have experienced domestic violence, sexual exploitation, or substance use challenges.
- Collaborative work with multidisciplinary teams, external agencies, and community partners.
- Work requires maintaining professional boundaries, confidentiality, and ethical standards at all times.
- Emotional resilience and self-care practices are essential due to exposure to challenging and traumatic situations.
- Physical requirements may include occasional lifting, moving furniture, or support clients in crisis situations.
- Wage Range: $25.10-$27.49
Schedule and Shifts
Shifts for this position are dependant upon the needs of the program, primarily afternoon and weekend shifts.
