Reports To
Tenant Relations Supervisor
Saulteau First Nations Mission
We, the Saulteau First Nations, are a spirited and diverse community. We are a strong Self-Governed Nation, one that is healthy, culturally vibrant, and ready for tomorrow. Our cultural teachings and traditions guide us and keep us rooted as we move forward into the future. As stewards of the land, we ensure that the best sustainable practices are followed, now and in the future. For as long as the “sun shines, the grass grows and the rivers flow”, we remain proud and humbly determined.
Overview
The Housing Front Desk Clerk serves as the first point of contact for visitors, tenants, and community members, providing professional reception, customer service, and administrative support to the Housing Department. This role ensures efficient communication, accurate record keeping, and timely assistance with tenancy applications, rental agreements, payments, and housing concerns. The Housing Front Desk Clerk maintains databases, tracks complaints, coordinates work orders, and assists in generating reports to support housing operations. By fostering positive relationships with tenants, staff, and external partners, the Housing Front Desk Clerk helps promote effective service delivery and a professional image for Saulteau First Nations Housing.
What We Offer
- Employer-paid extended health and dental benefits.
- Pension plan with an 8% employer contribution and flexible employee contributions of 5% to 10%.
- Paid vacation and leave provisions in accordance with SFN policies.
- Supportive and collaborative work environment.
- Opportunities for training, professional development, and career growth.
- Relocation assistance may be available for qualified candidates relocating from more than 150 km away.
- Wage Range: $22.02-$24.12
Duties and Responsibilities
- Greets visitors appropriately and ensure they are assisted promptly.
- Answers and directs calls and emails to the appropriate team members.
- Responds to customer inquiries, maintains good customer relations and solves problems.
- Performs related clerical duties, such as word processing, maintaining filing and record systems, and photocopying.
- Creates tickets for Fibre to the Home.
- Collects Rent, Fibre to the Home payments, and any other payments for members and staff. Records transactions in proper receipt book and issues respective receipt.
- Secures Purchase Orders issued by Finance for sign out.
- Assists the Housing Supervisor or Tenant Relations Supervisor with applications for tenancy including:
- Assists with application process.
- Enters applications into a software program.
- Prepares and manages rental agreements and leases.
- Documents tenants’ housing concerns and liaises to ensure they are prioritized and scheduled accordingly.
- Track’s complaints and prepares notices to be sent to tenants with regards to noise, RCMP interventions, abandonment of the property, etc.
- Maintains work order system and schedules maintenance; updates weekly and as required for emergency situations.
- Identifies and communicates emergency situations requiring immediate attention to the Housing Manager.
- Manages and maintains the database of SFN housing and tenant information.
- Establishes and maintains tenant files, house (property) files, and records of all communication and correspondence.
- Organizes meetings, takes minutes and distributes appropriate information for the Housing Committee.
- Maintains the record of applications for on reserve housing.
- Compiles and maintains data to support financial reporting, rent collection reconciliation, housing statistics, and departmental reporting requirements.
- Maintains a positive image and professional working relationship for the Saulteau First Nations with industry, government, other First Nations, non-governmental organizations, staff, community members and others.
Required Skills & Qualifications
- Minimum Grade 12 with minimum of 6 months experience in a reception, customer service, administrative support or related role
- Knowledge of accepted office administrative processes and procedures.
- Effective communication skills with individuals at all levels of the organization.
- Computer literacy, including effective working skills of MS Word, Excel and e-mail and Power Point.
- Ability to attend and conduct presentations.
- Must possess a high level of moral judgement, ethics and personal integrity while handling confidential information and monetary transactions.
- Able to work independently.
- Able to work well under pressure and meet set deadlines.
- Ability to interpret and implement company policies and procedures.
- Demonstrates attention to detail in all areas of work.
- Confident, consistent, decisive personality.
- Satisfactory Criminal Record Check with Vulnerable Sector Check is required
Work Conditions
- Travel may be required within SFN community and surrounding community.
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
- Regular hours of work are Monday through Thursday, 8:00 a.m. to 4:30 p.m.
