Reports To
Operations Manager-Health Center
Saulteau First Nations Mission
We strive to be the Best Governed Nation, one that is proud, culturally strong, and self-sufficient. As stewards of the land, we will ensure that the best sustainable practices are followed, now and in the future. We remain proudly determined.
Job Purpose
The Medical Office Assistant (MOA) supports the physician and nurse practitioner, as well as other health care professionals, by performing a wide variety of clerical and administrative tasks. These include scheduling appointments, preparing and maintaining medical documentation, processing payments and maintaining basic financial records, photocopying, filing, answering phones, managing correspondence, and performing a variety of administrative and clerical duties.
What We Offer
- Employer-paid extended health and dental benefits.
- Pension plan with an 8% employer contribution and flexible employee contributions of 5% to 10%.
- Paid vacation and leave provisions in accordance with SFN policies.
- Supportive and collaborative work environment.
- Opportunities for training, professional development, and career growth.
- Relocation assistance may be available for qualified candidates relocating from more than 150 km away.
Duties and Responsibilities
Health Care Administration
- Answer the phone, schedule and confirm medical appointments, greet patients, receive and communicate messages.
- Use health software, and other computer applications, to book appointments or prepare documentation.
- Prepare, edit, proofread, and maintain medical records, reports, correspondence, invoices, financial records, and other health-related documentation.
- Assist patients in completing intake forms, health history forms, and other required documentation.
- Complete insurance forms and other claim-related documentation.
- Process payments, bank documents, and accounts receivable records.
- Maintain electronic and hard copy filing systems, including records classification and management.
- Operate office equipment, including voice mail systems, photocopiers, fax machines, and document scanners.
- Maintain examination rooms by ensuring they are clean, organized, and stocked with required supplies.
- Escort patients to and from examination rooms, prepare rooms between appointments, and assist with setting up basic equipment and supplies for procedures.
- Use word processing, spreadsheet, database, and presentation software to prepare medical and administrative documentation.
- Coordinate referrals, specialist appointments, and patient follow-up appointments as required.
- Order, receive, and maintain inventory of medical and office supplies.
- Perform other related clerical and administrative duties as assigned.
Required Qualifications & Skills
- Medical Office Assistant Certification.
- Minimum 3 years of experience in a hospital, clinic, medical office, or community health setting.
- First Aid, CPR-C.
- Experience working with Electronic Medical Records (EMR) systems is an asset.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Experience working in a First Nations health centre, medical clinic, physician office, or community health setting is an asset.
- Honest, trustworthy, respectful, and compassionate.
- Possesses cultural awareness and sensitivity.
- Ability to build trust, serve as a positive role model and maintain confidentiality.
- Valid BC Driver’s License.
- Must provide a satisfactory Criminal Record Check, including a Vulnerable Sector Check.
Knowledge, Skills & Abilities
- The ability to maintain patient confidentiality.
- Excellent oral and written communication skills.
- Good organizational and time management skills.
- The ability to maintain accuracy while doing multiple tasks or working under pressure.
- A mature attitude toward the human body, wellness, and disease.
- The ability to follow directions closely and accurately.
- The ability to establish a professional relationship with patients and ensure that they have confidence in you.
- The ability to deal effectively with the difficult behaviours that can sometimes be shown by people in distress.
- The ability to work independently or as part of a team.
Work Conditions
- Work is performed primarily in the office with hours of work set as 8:00 a.m. to 4:30 p.m. Monday through Friday.
- Wage Range: $29.28-$33.67
